Industrial Distribution - February 01, 2008
Cover Story
Surviving On Service
Since its 1983 inception in founder Ken Douglas' garage, Indianapolis-based Airline Fasteners & Supplies Inc. has grown into a thriving fasteners and pneumatic tools distributorship based on a deceptively simple philosophy: An unrelenting concentration on exemplary customer service. President and CEO Kimberly Rastrelli, Ken Douglas' daughter, says that focus has helped the company weather t...
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